St. Aloisius Medical Center
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PINNACLE Quality Insight Customer Experience Award 2017

Pictured above: CEO and President Mike Zwicker; Anna Nelson, Laundry; Tonya Erickson, Social Services; Mindy Schneibel, LPN; Crystal Hornbacher, LPN; Trisha Schmidt, CNA; Sherri Engkvist, Associate Director of Nursing; Ronda Patzer, Housekeeping Supervisor; Rebecca Knudtson, CNA; Gail Grondahl, Director of Nursing, Long Term Care Center

Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of St. Aloisius Medical Center regarding their satisfaction levels.

Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that St. Aloisius has qualified for a Pinnacle Customer Experience Award in the following areas: Overall Satisfaction, Cleanliness, Laundry Service, Communication from Facility, Response to Problems, Recommend to Others, Safety and Security and Combined Average.

The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of St. Aloisius for achieving this honor. Thank you to all of our staff for exceptional care to our patients and residents at St. Aloisius.


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NOTE: The Sisters of Mary of the Presentation Health System, which includes St. Aloisius Medical Center, is considered a Qualified North Dakota Endowment Fund. Are you aware of the tax incentive (income tax credit) for charitable gifts made to qualifying ND charitable organizations? If you are interested in learning more about charitable gift donations please contact us!


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